Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect
Lipstick is excellent, matte, liquid, when it does not dry, suitable for special occasions, thanks to the store.
prefect
The color is beautiful, pleasant smell. With the store did not communicate, sent the goods quickly. In general, I am happy. In the photo it turned out brighter than in the original.
Delivery to Belarus month. The color is slightly different from the picture, but beautiful. Keeps well.
Cool lipstick. Does not dry lips. Color, I would say, #4, not #10. Brighter.
all in order ive check the tip of lipstick theyre intact not broken like some other store that send returned items from costumers to online buyer...
Conform to the photo I recommend the store no smell fast delivery
I did not communicate with the store. Lipstick liked, on the lips is stable and matte. Color 02 does not match the photo.
I loved it! I'll order other shades.
Come with a 26 gg in advance, in excellent condition, color beautiful I have only to assess the lasting
I did not get lipstick, I will not say that quickly. The quality corresponds to the description.
Lipstick chic! Matt. Velvet. Sooo persistent! Very much! One minus. Well, does not match the color! Quality fire! And the color was a little disappointed. But I didn't. Thank you! Recommend!
I like the shade and texture, and how it acts on my lips. Recommend
The order went about a month, well and exactly lies on the lips. Matte, as I wanted. I'm happy with my purchase, I will order more. With the store personally did not communicate, it was also well packed. The color is bright and saturated. There is a very pleasant smell. Thank you seller. Advise.
Colir Duge nasification. Yaskravius. Lipstick itself smells good. Colir steikiy, put it on her hand, and could not lie to zmiti.
Thank you store. Everything is super, lipstick corresponds to the declared.
Order came bistro. Lipstick resistant good texture slightly dries. Persistent. I liked it. Thank you store and AliExpress
Well, I can not say about quality, because not for myself. Seller Thank you!
The color is slightly darker than in the photo from the store. The quality of lipstick is good, it lasts a long time on the lips. I do not buy it for the first time.