Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cool thing, just went a long time!
Thank you very much, excellent humidifier, went about a month, but the result pleased, though the box is a little crumpled, and so everything is fine!
work well as fine mist spray, love it. even my son wants one.
The order came in about a month in Perm. The staff of the store immediately wrote a letter and apologized for the fact that the goods ended in the Russian warehouse and they will have to carry from China. But nothing, I waited! Everything works, there was a wire in the kit. Came discharged. As a room humidifier-OK, as a facial humidifier-No. It only blows cold air. Charges such a thing for about an hour.
Delivery is very long. The box crumpled, but the atomizer itself is working.
Cool. It's freshing on hot days. But if you not using about few days, it's clog up. If clog, then do not touching and qash spray hole, you just blow into hole, then will work again. Fast shipping!
Everything is OK, only the post office of Rosia carried the order for a very long time
Drove for a very long time, was promised on a date of 14 days, but it went about 4 weeks. Everything works, I liked the goods
Pribuv shvidko to the USA. Characteristics of the description. A good mist for watching the faces. I recommend to kupivli. Arrived quickly in the USA. Characteristics correspond to the description. I recommend to buy.
The delivery is long, but the mini aerosol is working, there is a charging cable. Hope will last long
To the product itself there are no complaints, everything came whole and in working order. Many questions to delivery. Why when ordering from Russia to Russia, the parcel went abroad?
Order came much before the estimated time of delivery. Unfortunately the package was broken but the goods were OK and not damaged. Item is as a description, works very well. Very nice, useful and trendy gadget everybody will ask about ;)
Thank you for such a lovely humidifier arrived for a month Box slightly wrinkled And the whole class
The humidifier really liked, small, convenient, compact-for a women's handbag the most it! I order already 2 times, for a gift. You can pour water or hydrolyate. I advise, in the heat is refreshing!
Works, sprays very finely, I advise the store, a small cable is included
Everything works I add 5 drops of essential oil, I wear the effect in a box and a separate cosmetic bag. These things are fragile, easy to crack.
The parcel arrived in 2 weeks. I ordered 4 pieces of different colors. Light pink beautiful but packed badly, in simple postal package, the box was crumpled. Instruction only on the box, but you can understand and without it.
Excellent atomizer-cooler! Everything works! Let's see how it will justify itself in the summer))). And so... Very happy. The drawback is a very crumpled box!!!!! It's good that I took myself, for a gift with such a box will not go!!! Delivery to Moscow 19 days.
Very nice thing, well refreshing, a perfect gift for March 8 friends.
The quality is excellent. Pleasant color and plastic. Fine spraying. A small format, it is convenient to take with you in a handbag. I recommend the product. Thank you to the store for fast delivery, 2 weeks to the city Engels.