Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the lips it looks beautiful (true, quickly erasable and smeared), and so pleasant and velvet lipstick. Very tasty smells of nut) ordered the number br04. I did not communicate with the store.
Bomb! I advise. lies perfectly
Good
Lovely yo
Very beautiful
Thanks to the shade a little different, apparently, she herself chose. It is washed, almost imperceptibly felt on the lips. Packing a little memory, but nothing. Filed for dispute because the store wrote that the parcel was already delivered. The refusal came because it asked me to wait. And the next day the parcel came.
The color is very nice but the color goes very fast, even for the price it is worth it.
lipstick is sooo pretty, the aplicator is really nice and its a really good quality for such a price. Recommended!!
Oaooaooaooaooaooaooaooaooaooaooaooooooooooooooooooo
To Kazakhstan shyli quickly, correspond to the description of goods, quality is good, with pradovets did not communicate
Perfect!♥️ Is a beautiful color, it is very soft and smells also of chocolate, I recommend
Long delivery, but lipstick is very cool, and the design is Wow
Well, finally!! did not track at all Krch, but after 73 days it came .... smells like chocolate, well, I love dark lipsticks, I can still see it.
This’ll be my go-to lip gloss from now on. Love it
05, 04, 01, BR04, BR01, B630. They look just like the picture they’re a soft touch, kinda small they’re velvet so they won’t dry down. The smell is almost like chocolate.
Well, my lipsticks are finally here. They were united in one order, arrived somewhere in a month. I did not communicate with the store, there was no need. Got the whole thing. On the box on the Chinese actual description of lipstick, place of production and composition. Lipstick... Love happened. I'm serious) of all three, this smell I like most-a chocolate (well, maybe a few chiming, but everything suits me). Lips do not dry, the shade is beautiful (if I'm not mistaken, then it's 2), but warmer than it turned out in the photo. To buy recommend)
Came quickly, does not dry the lips, the color really liked, thank you to the store)
Закажу ещё
Thank you. The courier delivered directly to work 10 days after placing an order. Recommend.
все круто цвета насыщенные шло чуть больше месяца, приехали в упаковке
Aooaoaaao advise, everything is just super I am a dam it will not be like in the photo, such a matte AAAA and smells like chocolate:> But I thought the color would be darker (
The order is satisfied. It smells like chocolate. Delivered very quickly.
Замечательная помада Цвет немного не такой как думала, но запах шикарный,помада приятно наносится
In the photo you can see how it will be in the light and in the muffled light) arrived in St. Petersburg for a week
Best