Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
By Quality is not bad, in work I will test later. Of uncomfortable: no charging base-credit, every time charging through the cord, Later I will add a review
A very good option for your money
The cheek is small, but looks quality
Sent was promptly. The packaging came crumpled, but the contents were intact and working condition. The first device of this kind, we will watch as we show.
Very similar to the original. Delivery two weeks. Good packing.
The brush is good, you get used to work on the second-the third day. Recommend)
beautiful minimalistic toothbrush, works perfectly well! it's really easy to use it, it comes with the universal USB cable. I'm used to use Xiaomi products, they have many different ones and they are normally a good choice.
Seam is a little hot, but you are, use before. Literally see LL
Came very quickly, cleans well, there is a timer, I recommend
Product as described, it arrived really fast to México. It works and feels amazing. thank you
Delivery to Hmao in 10 days. Quality is normal, slightly crumpled packing, the goods are not affected.
Super very quickly time really liked me well a little Doriga but fast turned out!
Yakysna tooth shield. Good to clean. The area of the brush on the floor looked at, small, ale on practical clean the arc of good. In the complete set it is a charging cable.
The RB reached very quickly, in 2.5 weeks, this is already the 3rd order from this store. Satisfied with both quality and price. The whole family cleans with these brushes now.
Good brushes. I order not the first time. Quality is good. Reached quickly (about a week to St. Petersburg).
Shipping fast and toothbrush also very like to listen. Last time and well having in company with one more buy. Price contrast okey.
I really liked the brush, although for such a price I did not count on anything good. Before that, I cleaned the usual and after the first cleaning with this brush feeling, like after prof. hygiene. It is very pleasant that 2 modes, which every 30 seconds gives to know that it is time to change the cleaning area and turns off after 2 minutes. And very cool that not on batteries, but on the battery. Highly recommend
Thank you store! The brush works, but confident performance will be able to check only to whom it is ordered as a gift. Sent and delivered as quickly as possible! I hope that it will work for a long time and without complaints.
Has 2 strengthen vibration and works great! Even already fully charged arrived.