Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable Levinho, got everything right super recommend
My new go-to pair of slides! True to size as well.
Very happy, love them! Thank you!
Order on March 19, product arrives on April 1. Fast shipping. One of the slippers appears to have a black stain, but it was easily wiped away. They feel very comfortable and cushion-y. Will purchase again!
light and comfortable, thank you
I liked them, they're the same as the description and they're very comfortable :)
At its 36, took 36-37, the size is the same. In terms of volume a lot of free space, although my leg is not narrow. The color coincides with the claimed. In general, the goods are satisfied, the quality is good
On the foot 25 ordered 38-39 size. It seems bigger in length, and in width so in general very
Slippers are cute. I took my daughter, measured the foot 25 cm, ordered 38-39, respectively. As a result, slippers turned out to be huge...
They're perfect and comfortable. The color is very nice. I use 35-36 and I took a 36-37 and they're perfect for me. I only have a width on the instep, but it has a solution. I love them. I'll buy more.
Shipping fast. Quality is good. At 41 the size took 44-45, it was necessary for a smaller size, bolshevats.
I order already the fourth, excellent quality and ideal in size.
Ordered 15.01, in the post office mist Express came 08.02) My size is 37, took 38-39, perfectly sat down. Focused on the same spanks from this store (friend bought), in the end a little less than a girlfriend. Quality and convenience is satisfied, the color is awesome)
very fast shipping, arrived in 2 week to Canada, like the slippers, are very comfortable, my size is 9.5 and i order 42-43 and are a little bit big but is not a big deal.
They arrived in perfect condition. Very comfortable and the size specified, even for people with high instep.
At first they pressed and sat uncomfortable. Then I carried steel as my family. The color is nice. The quality is like good. I hope not quickly. Sent the store quickly. I advise everyone. For your money top
The sneakers correspond to the description, the size corresponds to the table, soft. We went to Khabarovsk for 12 days. With the store did not communicate
The length of the foot is 24.5 ideal. Lungs. Recommend to buy
Excellent arrived just as it looks in the picture! The carving was a little wide, but happy with what I received!