Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
For such a price everything is fine. Shipped the next day. There were 10 days on the way. To the Ryazan region. Without charging. Cord for USB. The box was crushed on delivery, but the fighter is intact
Much earlier than scheduled arrived, 1 week from day of purchase to the day of the delivery. Besides, well packed. I'll more tests to the quality to confirm, but at the moment is all right.
I want the second! I brought the first to my mother and you asked me to test it. I was very surprised by its effect and decided, it also for myself to buy! After cleaning robot's remains very clean! It has much dust on sucked.
All Super, collects dust and hair. Charge lasts for one hour. fast delivery. let's see what happens next
I was surprised, I thought it would be very loud, but even if the child in bedroom sleeping, can it without interference work quietly, making great.
The robot very practical. Although he no large debris to collect has, can he dust collect!
The package is intact, gather wool and small parts. The collection is in 3 minutes to complete.
The robot will delivered within half a month. Although he no large debris to collect has, can he dust collect!
The express package was intact. I have it on the third day. Everything was fine. The dust and the hair in the house were cleaned.
The vacuum cleaner came on time. I tested it and the effect was good. The sound was very small at work and the room was cleaned.
Good
доставка подвела, 7 недель валялся на складе, формировался заказ дня два доставили.вася ползает собирает мелкую пыль волоски, зарядка около 2 с хвостиком часов, работает около часа,тупой это пипец! обьясняешь где надо пылесосить едет в другую сторонустрано но при работе помехи на телеке и инет пинг подскакивает, а так нормальная игрушка ползает стукается,все за эти деньги устроило!продавец отвечал на сообщения, почти сразу.все ок
I'm surprised but it works well
The vacuum cleaner came exactly on time. The box is crumpled, thanks to the Russian post office. but the product itself is whole and even works. I have not tried to vacuum yet.
Came in whole and safe. Not even a box. Collects garbage well. Especially the hair of cats. I advise the store.
Pretty good on the first impression. Later with the use I will leave a comment again, but for the price how little the truth lasts is that it is too good. We 've put it to work for a few minutes to try, throw some crumbs on the ground and picked up everything, apart some lint too. Pleasantly surprised. Within the estimated time frame and well packed.
I came charged, while-I'm delighted) so much dirt collected in the kitchen in 10 minutes. I have my hair to the waist, so I shot twice in 10 minutes. When the charge ends, it begins to circle-the cat is shocked). Between serious cleaning-that's what you need). Cleaned up, started 40 more minutes worked. Left on charge for 2 hours. Excellent rolled back 50 more minutes in a small kitchen. I have enough because there is little room. Periodically, she was cleaning the cloth, splashing alaminol's solution and attaching very tightly, with pressure, that the brushes would not be clenched-it would be easy. In general, I'm happy. And now the bad one is the box is very crumpled. The request to the manufacturer-to come up with something more reliable for transportation-the happiness that came whole, and even works! Many thanks for such a good cleaner). Called-protein)))) I recommend, I hope for a long service))).
good for the price it have a sensor it does the 5 hour service, it's worth it I believe
Good price has no sensor and a Beats beats but makes Service 1H life worth believe
Cute little bug does the work while I can relax! I love it!
Order went from China 20 days. Very light. The noise is not big. For everyday cleaning just super.
Removes excellent
Does an excellent job. Much better than I had thought it would do. for the price, it's great
можно сказать, игрушечный робот-пылесос, похож на осьминога :) Хорошо собирает волосы и пыль с ламината. Коробка с пылесосом не была заделана пупырчатой плёнкой, а просто помещена в почтовый пакет. При транспортировке и доставке в нескольких местах помялась, но на функциях и внешнем виде пылесоса этот момент, к счастью, никак не отразился. Комплектность соответствует описанию. Товар рекомендую, спасибо!
There's good product, thank you