Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cool Panama, two-sided. Sewn well. The parcel came in 16 days, very quickly. Tracked all the way. Thanks to store for fast shipment. I'm happy with the purchase. Recommend
Great size and color equals description. Good material He didn't get to the shipping address and I had to go pick him up.
Quite dense, Belenkaya, good Panama
Ordered 4.07 in France received 13.07. Super fast shipping. Thank you.
The village is good, the fabric is like nylon, but with cotton
26 days for delivery. Panama two-way. It is not clear why it is mentioned that Panama female guys will also go both in size and colors. Colors universal, monochrome, without Pidor Rainbow
Great product the hats (Bob) are very beautiful and the interior is top !! Super fast shipping I recommend this store
Thank Fast Shipping
Pretty Package, hate. To offer it to my niece
I don't like the pictures inside but when I realized it was late.
Delivery month. Panama turns out and turns out dark blue. For giving will go.
The wound is cool, on an adult just. Spa to the store, everything came quickly)
Horoshoya Panama hat, double-sided not tight
Fast shipping nice quality beautiful one like the picture, thank you!
Good Panama, depth of normal, but sewn crooked! The field of different width a little!
Panama is a good value: came after a few weeks, stitched, color match. Synthetic material with a touch of c/b.
One of the numerous Panama, which was approached by the size of the head. Please disregard my dissatisfied person, just I spent on Alyx 10 to, and sleep it is still very small and only Panama hat at the time :)
Lovely summer Panama. high quality sewn, double-sided. Ordered a pure white, and sent with one side is white, and the other beige checkered.
Came quickly, everything corresponds to the description, a little too big but not critical, thank you.
Very cool white Panama. Perfect for both a man and a woman. Pleased with the composition of 65% cotton, 35% polyester. It looks stylish. The store is very sociable, quickly answered my questions and helped with the choice.