Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's like the description. Ordered delivery by courier, in the end took in five, this is not critical.
Brushes come in just a few days in Moscow, delivery order of RF. All brushes are made very carefully, pile softest, climbs. Large brush soft, a little more hard, some just stone, to make it easy to apply the product.
Parcel Arrived In Mo for 2 weeks. Excellent quality for its value. All brushes in one piece, 12 pieces. Thank you very much!
All as in the description
Just like the picture. Very happy.
Beautiful and good I bought again to give away
It took less than thought, good quality
Tassels really liked. I'm delighted with nichvery soft and everything is well packed
Just like the description. Product and store recommended.
Didn’t need to communicate with the store- but very cute and fluffy brushes, highly recommend and pretty good time for shipping considering I live very far.
Soft and arrived in a month, fast :) I don't try them yet
Good price/quality ratio, the hairs are very soft, I was certainly surprised. They arrived very quickly in less than two weeks they were already in Chile.
Brushes ordered 10 February, pack came 2 March, so as far as quickly. Brushes powder puffs fluffy, horsehair soft, there are also some small. Brushes eye myślałam that will be more fluffy, for blendowania can with one of them will be to this nadawał because the rest is flat. But overall for the price quality for truth super.
Product received after 65 days in Pakistan. Excellent quality brushes. Recommend this store and recommend this product. I will buy more. Happy and satisfied. logistics are little late but still worth waiting.
Top quality lovely Super brush מיקאפ convenient lip rouge good And brush small זיות top everything good quality really worth the set that has it exactly what שרציתי
Amazing soft brushes!! I love these so much, they feel expensive and lux, they pick up eyeshadow so well and blend and move them around very delicately. I can’t express how incredibly soft these are, don’t feel synthetic at all! Two looks I’ve done with them for inspo :-)
Brushes are very cool, I'm not professional, but for a normal person, very comfortable, pass the pigment well, it's good, there are also soft women. A set of a bomb, the quality of the brushes is excellent, do not fall apart, very pleasant to the touch