Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good shadows. The truth is that with sequins a little crumble in a few hours. But I don't see anything critical about it. Matt perfectly held on all day, well pigmented. Recommend!
Beautiful design, beautiful packaging. You can even order for a gift. Matte shadows of medium pigmentation, glitters are just gorgeous <3 Thank you very much to the store for a good package of the parcel!
These are the best shadows I 've ever had. I shine like a New Year tree. I think I can see from the satellite. The first photo with a flash, the second without, with artificial lighting. The only negative-went very long.
The pallet is small, was well packed. Shiny shades, completely lightly touched, and the shine is super
Пришла за 23 дня. Довольна покупкой. Все как на фото Рекомендую к покупке. Цвета мягкие и приятно наносятся, нет никакого раздражения
Very quickly came, well packed, much less than expected, but it's not bad. Davolno pale, glitters on the brush are bad for wearing, but I still liked it
Everything came whole, well packed. Shadows liked)
Good shadows. As for me, matte shades are weakly pigmented (you need to try hard to give them color on the skin), but shining is simply gorgeous. They shine very much and are easily applied. I tried to show how two shades of pallet (the darkest matte and extreme sand shade look in front of my eyes). In general, I recommend to buy, but know that this stick is worth buying only for shimmer shadows.
Very good pallet, especially pleased with the shiny, very dense and beautiful, it's a pity that the camera I can not normally pass the colors. Ideal for every day)
Packing is super. The whole thing. Matte shadows are dry, and shadows with sequins in texture like a soft pencil, on the eyelid lies well (without a base)
Shadows are good for their price. Pigmentation is excellent, only micellar water is washed off. Packed well.
To Moscow 3,5 weeks. Packing is great. I haven't used it yet. Tender, as I wanted. Later I'll add how they keep on for centuries. While I recommend the product. With the store did not communicate
Данная палетка теней меня восхитила. Она очень качественная и пришла мне полностью в безопасности. Спасибо продавцу!)
Shadows are very soft and well applied. Shimmering is very beautiful!
Lovely colours great items. I didn’t contact with the store
Everything is fine! Excellent nudity shadows. One glitter color goes immediately with a glitter (sequins), but they are very small and keep perfectly.
Это просто бомбааааа , за такие деньги находка , они супер ,пигментирование среднее но качество шикарное . Отсвотчила оттенки слегка ! Пришли быстро , все отслеживалось до конца .
Shadows are good, quite resistant, do not roll down, easy to apply. Photo with artificial light (table lamp). The only negative-the smell of some chemical, but allergies and irritation did not cause. Packed well, did not communicate with the store. Delivery to the Lipetsk region month.
These are just the best sequins I 've ever had! Matte is also very pigmented. But the sequins are simple
That's the connector, girls. At first glance very high shadows. 1 layer