Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
super
Brand is awesome, brushes for the mascara is highly comfortable and stays long and no issues with this mascara.
100% recommended this super nice a beautiful finish if it works and sebe super fine mas k sastidate
I bought this to give as a gift. My friend liked it so much and used it right away.
I'm impressed with this mascara. It arrived in good time. The packaging looks very nice. The product makes a definite difference on my lashes. It won't replace my false lashes, but it looks great. Excellent for the price.
Very good
It works pretty good. I have very straight eyelashes so always looking for a good mascara - this one does not clump and applies smooth. Takes several layers for affect but nice even coat. Not as dramatic as expected but a good daily mascara.
Mascara for its price is excellent. I didn't even expect it. Not smeared, washed off with eyelashes with thin tubes. Cilia are soft, do not glue. Color saturated black. Dries quickly enough. For such a price excellent mascara. It is worth the registration! Very beautiful, as a gift. I'll buy more. I did not cause irritation
The parcel was tracked, but drove oooochen long! The order made November 13, but received it on February 16! Mascara came in integrity and safety) I use only this mascara. After a bunch of experiments with branded products and not for little money, this mascara was the best. Well raises the eyelashes, lies evenly, without lumps, does not crumble and does not Mage, to moisture stable, wash it with foam for washing. It does not smear, but rolls down with small lumps. The brush is very comfortable)
This mascara is just fantastic!! Is the fourth time buy. It rose very price for Brazil, but super recommend. Not stain when wet.
Thank you very much to the store for the order. Mascara is super. I order constantly, I love this company very much. The quality is excellent, the mascara is resistant, it lies on the eyelashes very beautiful, does not cause any irritation. Seller recommend. The order came in three months. Thank you so much for coming. Large volume 10,0!
It came to the RB in 3 weeks. Visually mascara is cool. Very beautiful. And in the rest of the mascara as mascara))).
Zamovila Qiu tush is already a friend, in a podarunok for a friend! I took the floor for myself once, I was pre-war. Malyuvatyya ya Odna zadovolnya, Garno rozdiya Viya, do not fill out the kitchen, the stool! I recommend yak the product is so and sold!!!
The store is reliable, delivery on time. Mascara is excellent, I order not for the first time. Excellent lengthens the cilia, does not glue, during the day does not crumble. Washed easily without the effect of panda. Very high quality product for excellent cost. I recommend to buy.
Beautiful product, very well packed, I arrive without a reason. Delivery in 1 month, very fast. I'll prove it and I'll tell you. Thank you salesman.
Very beautiful mascara. To USA, the parcel reached just over a month. I have not tried it yet, but the packing is very beautiful, a good gift. I did not communicate with the store. I'll test. Thank you seller!
Goods arrived quickly, good brand cosmetics, recommend even allergy ink well paints no crushes after whole day RECOMMEND
Mascara came for 15 days. Packed well, you can for a gift. Good carcass, also took on the action.
Shipping fast. Mascara is great! Water does not wash off. Thank you!!
Shipping fast. The goods came a whole, not remember. For the first time I changed the Mail of Russia track number of the parcel and I could track it to the Mail. Second time I take this mascara. Does not crumble and twist your cilia, they do not merge from it.