Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It’s working perfectly!
Wow. very good product. you can see how good he is by looking at my pictures
Only began to use, but pleases that does not pinch the eyes, and comfortable, later we'll see the result
I don't write reviews very often, but this stuff is great. I am often asked if I have eyelash extensions. I definitely have more lashes and they are longer than ever. Use once before bed and watch them grow! highly recommended.
I have had short lashes for the past few years and have had lash extensions but can't afford it anymore. I don't believe the serum will work, but my sister swears it will make her grow. She bought it for my birthday and I can't believe how different my lashes are a month later. It really works! !
It's a good time for serum. Fully corresponds to the store's photo. It's been a long time. I'll test.
Affordable and easy to use! Been using this every night for a month and I am happy with the results, this product does exactly what it was supposed to. I know my lashes are longer and thicker. I will buy again! love this product
Everyone needs this and I'm honestly amazed! , I use it every night before going to bed. My lashes are thick and long and I am now a life customer!
I love this stuff! It took me about 1+ month to start seeing results. Don't give up now! Also, using petroleum jelly on your lashes can help strengthen your lashes.
Very professional packaging. I like it very much. I'll start testing it today to see how I'm doing then vol see I'll comment on whether it works for me.
Product dazzling Really helps. אומנם not a week I already several weeks puts it and it helps
It really works and the lashes are fuller than at any time in my life. This product is highly recommended. Just bought a new tube! Excellent.
I got these results and it did wonders, recommended
Serum for the rapid growth of eyelashes, усиливающаяся their thickness and length. Lovely hair care product eyelashes! If a means to every day, the first result will be noticed earlier than in 2 weeks. Advantages of now: no eye irritation and allergies. Solution is applied to the lash line and/or eyebrows. Fine brush, so make it easy, without getting into the eyes. Be sure to put the peeled eyes, no makeup, cream etc. Such a tool good use, for example: after frequent and делительного eyelash extensions when you want them to revive and cause at least to the original look. Lucky, if work and they will become the same lush and as long as the photo of the store. Composition: water, glycerin, biotin, potassium sorbate, пентапептид-17, 1-2 гександиол; Extracts: планктон, Polygonum многоцветковый, horse chestnut, parsley. Brand: # lanbena Delivery: one month Packaging: Box of mica
Serum is received. Has not yet been tested. But looks good and packaging and tube. The only time delivery, had to pay for it. 5 euro came out. But my fault, had to be careful. Thank you very much. Did not communicate with
Cool Serum. I applied it on eyelashes and eyebrows daily, effect only appeared in 2 weeks. Eyelashes and eyebrows thicker, longer, and the hairs thicker. Flavor of serum is missing, allergies and did not cause irritation.
Goods come very unexpected, since had come to a month later. I am happy with the efficiency of the store, thank you. The goods is not tested, as soon as the first results, will add a review. It looks good, convenient brush. Let's see how it really working tool.
Came on time. These are my lashes now. I’ll update a photo in a month
I am very surprised by the effect of this product. It looks like long natural lashes.