Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shelves are very good. Delivery a little delayed (for 9 days), but came in excellent condition! Definitely recommend. To the store Thank you very much!
Shelf good only minus does not hold securely on the fastener without drilling
Excellent quality, satisfied
The shelf liked, the quality of the norms, in the kit there are Velcro on the wall, so it is not necessary to drill, but I drilled the tile and fixed it
Quality, heavy and stylish shelf, I'm very pleased, thank you very much!
The shelf is good. Came with components for two different fasteners: Just on the adhesive tape to the wall or on the dupel. I advise everyone to take with a set of hooks-I took without them and now I understand that in vain and at least 1-2 hooks are needed for washcloth. I will look for now a couple of hooks
The shelves came in full configuration. The parcels were delayed because of the situation, but reached. Served. They were whole, without dents and chips. Stuck on the suction cups. The large well took hold firmly with heavier banks, unlike a small shelf under the mirror. She somehow unsticks and sagging. Though overall I dont Upload It
Good shelves, spacious, well made. Fast shipping.
Excellent quality, easy to install, arrived very quickly and well packed. The exact description.
Everything has come very high quality. Without fail. Super
My first order for Ali. Took already 10 days after the order. The quality of painting is excellent, there are no dents, in the complete set all the dowels and screws, meets expectations.
Perfect quality, easy to install, no drilling required, very satisfied with a shopping, affordable price, recommended
Excellent shelves, in the set there is a adhesive lock, attached on them, keep perfectly
The perfect shelf. meet deadline. Delivery took only 10 days.
Chic!!!! Very cool look and the quality is super!!
It came quickly, thank you to the store, it's unpleasant that there are scratches. And there is not enough one package with self-nuts.
Shelves fire, did not glue. Screwed to the wall on the screws that were included