Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O.K.
The product takes to reach around 30 days for delivery in the city of Medellín effectively the writing is clear
Just like in the description, cool pencil
All as shown and described. Supplier sent out fast and my order arrived faster than indicated. Thanks!
Article as described. Fast shipping. It's a real graphite pencil. Very elegant. It's worth it. Good value for money.
Fast delivery to Altai territory, less than 3 weeks. Pencil writes well. Spare did not check.
Super many heartfelt thanks all very well and quickly eingekomen. I can recommend. With the store no contact had.
We can not yet figure out how to use it)))
Great pencil, comes with two spare rubbers and five spare heads, the nib is great for writing and drawing and unscrews for replacement, order dispatched and received quickly, well packaged, store recommended, thank you
OK. As in the description. Let's see how much more ..
Thank you. The parcel arrived very quickly. It's okay. Pencil what you need
Received this item in exactly 29 days. It took a little bit of ingenuity to find the tip that was attached. I just love this on ink pen pencil; I'll be using it when I'm sewing to mark the fabric; it's very convenient and so lightweight. I'll definitely be using this alot, good product. Thumbs up to this store
Nice thing. In the hand lies comfortably. Let's see how much is enough. Writes gently. Recommend.
Nice pencil. Everything came as stated by the store. delivery is fast.
Very happy indeed it's not my first purchase and I don't know if I'll buy again soon for family members; Fast shipping. Very good shopping, I recommend.
The pencil came quickly, everything is whole, well packed. In the complete set is a plastic case, cheap washing rizinki and the most ordinary pencil grifels of medium rigidity (NW). The inconvenience is that when the grifel is slightly erased, the lines will be thick and uncomfortable to write (draw). To achieve thin lines, you will have to either sharpen this one, or buy new replaceable mushrooms. He's not as eternal as the store claims. The product I do not recommend, it is much cheaper and more convenient to buy in any stationery store a regular pencil and a better washing elastic band.
A convenient pencil, according to the hardness of the Griffin looks like an average, draws norms. In the set of 3 erasers and replaceable mushrooms Ordered for 146, 58 in Moscow.
The parcel went to Almaty a little more than a month. The quality of the products is cool, all as in the description. The child liked it. Thanks to store and good luck in business. I recommend both the seller and the goods.
I liked the pencil, bought it out of curiosity, I did not see this on sale, the track was tracked.
fast delivery, came in good condition, is wider than a normal pencil and that's what i need for my hands.