Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super quality !!! Fast shipping
I loved them. Buy them in silver and they are tiny and delicate, I would buy back in gold color. The stick that goes through the ear is quite long so it doesn't hurt when it closes with the butterfly behind it. It also comes with plastic butterflies for your choice.
Small, well fastened, came quickly in a blister, this is silver) suitable for close located punctures
Very cool! They are small, they come protected in a plastic box and came with a cloth to clean them. I ordered two distinct and the two perfect, just like in the pictures. Highly recommended. No need to contact the store and arrived before the deadline indicated
Beautiful! 100 for a hundred. Recommended.
Milota
Case is just because. been ゃっち two the ゅ Rui to come up to くろ sequined isnt lottery ゃなくてもしんせつだとおもう level. This せら accessory is ぜったい razor ぴる
Super earrings! To come in three weeks. Each piece packing in a single small bag, additional fasteners, even there. I happy!!! Very good store. Thanks to the store.
Very delicate. Sample. Very like)) earrings Super
Gorgeous, very pretty earring
Comes with carrying case and a gift to keep them clean, excellent return order from this store :)
I ordered a set of two. Came in less than two weeks- three weeks earlier than expected! The quality seems very good, my ears don't hurt even though I'm allergic. They look like the photos- very cute, delicate and dainty, they look quite expensive. They are long enough and fit my thick earlobes. To be honest there is only one disadvantage- I wish the screw was a bit tighter, I don't want to lose them but maybe I'm panicking lol. Overall i love them and I recommend the store
Very nice. They come with two pairs of nuts in a box and a cloth to clean the silver. Quite a detail.
Tiny, but exactly as the description. Very well protected.
Order the 20/02 received the 04/03 in combination delivery really pretty light well packaged with two clasps differ. To see on the long therme if it really money otherwise I will be allergic!
Beautiful earrings! I'm delighted! (Delivery a little long, almost 1 month)