Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I received my order appreciate it Thank you
The oil very good, amazing. the sellor answer quick and kind. Is very good to put together with massage oil, inside shampoo ,soap. change your life with 2-3 drops. Wonderful oil, good quality. The store answers fast and kind. To massage only 2 droplets along with massage oil, in the shampoo and shower sapon is wonderful, benefits for skin and hair.
That's the second time I 've bought it. I mix various scents and it still smells great. I tried it as a home air freshener and to fill in the car and I like it. He arrived in 3 days.
Delivery 3 weeks. first impressions-perfectly. took for the bath. There will be major tests. Naturalka immediately feels. Looking forward.
A great scent came as described,well secured. Recommended
The product before the time the product is excellent quality am very satisfied
I thank the store for the size of the sky.
Todo correct, odor good, is the second time I I ask this brand, recommend 100x100, unfortunately came a dropper torn
Smells amazing. I want to use it for aromatherapy. The dropper was broken, unfortunately. but, it's okay . I will buy from this store again
amazing smell fall in Love ten stars for you store.thanks again.i will buy again
Looks good on the oil and smells very deep, sent in two days.
Super fast and well packed like Again
Items well received and well packaged so no breakage, both bottles and drops. Very fast shipping and excellent packaging. Disappointed by the oils ordered Cedar, sandalwood and incense, which fail to exhale their perfume. I can not compare with other brands because this is the very first time I order these oils there. Serious store that I recommend
Newly received, fast shipping on the os of a week. It smells great and is perfectly packed.
The oil it's very nice and Works perfectly. Arrived fast but I had some problems with the delivery. It was saying that have been delivered but was not and the number provided by the store was wrong. Luckly I was hable to find the distribution company name and went there to get the package. Thanks
I arrive in 41 hours, record! Very good product advisable citronella oil is advisable to exterminate cat fleas works very well
Very satisfied with the article that is really good and totally corresponds with photos and description. Excellent price, even better thanks to a magnificent discount, and excellent value for money. I'm very happy with the purchase. The shipment arrived in only 72 hours, perfectly packed and protected, so it arrived intact.
Very well packed, I arrive in three days, and with a powerful scent
Shipping very fast. Bring an account drops and a pipette to manage the oil diffuser. Well packaged I like € :-)