Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Shipping days ㅋ products like use reported by many more Saya know what the
good for neck very quick delivery
July in order July days receipt. One way is to four. Neck thickened push-ups is holding feeling long.
Okey. Satisfy ^^ Behind the neck to receive treatment and wildebeest are cobbles, comfortable body twin needle off to feel better.
Got what i ordered, shipping fast ordered July 8th received July 25th. I'm happy with it
Excellent material and very good quality, I recommend this store is very professional, thank you very much
I know that any functional pillow or traction treatment rather than did well. bulk having good month order China company building house gun think day time writing really neck comfortably with
Product arrived fast, condition good, worth the price, recommend very Product arrived fast, packaged as required, in good condition, worth the price, highly recommend
His time came, in good furniture state, no deformity is rigid But squishy material. Will give much use and make him a case because this material is as the yoga mats, it will go breaking. So cuidaré it much. Thanks to the store.
Very good relaxing neck after working on the computer. Recommend. Fast shipping
Great material surprised me the quality of construction, used only when got and felt a relaxation shoulders.
As expected
Nicely done and we are working nicely
Used by Bonnie where sick anywhere and comfortable for you to wear. Good product recommended
Third-order the minimum days to received it. Th is easy living dont think. Volume is smaller, so have to carry around a prayer wish.
Perfect for just one month received four. ㅎ ㅎ For reference only after the UN Day Lager no worry in Rose used well received. Then, think is too soft, tightness is the four yo. ㅠ back by rigid rods fitted use the ball up. Shoulder crotch back neck with Ian ached wish. ㅠ
Perfect, stamp like in description, pillow hard hope שיעזור in the future with the muscle התפוסים neck
Almost a month of shipping to New leon, just like the picture, if it bothers a little at the start, hopefully it will work
Wood disk there is for good product random a few more pictures to as