We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Arrived in France in 15 days. Matches the announcement. Nice finishes. I'm glad
Very nice, it looks like it's silver! Beautiful, I arrive very fast, in 8 days to mexico
I got 2 the same. The girl didn't get to me
Beautiful and thank you for the gift.
Heart with leaves on two sides of the charm. The charm on the bracelet is turned over by a sharp end up. The middle is hanging upside down.
Very cute. came quickly. on the bracelet very much flips down the head, and it's not clear what it is.
All very nice, good quality 925 recommended arrive super fast to Mexico
Beautiful are equal q in the photo just q I don't know if they are Silver has the 925 brand but they look more steel q Silver one of them don't enter in relation to the originals are its details are beautiful demoro two weeks to reach iquique Chile for its value meet its goal
Love the details on the coffee cup. Only problem is the saucer is heavier so the pendant flips upside down.
As described by store. Details is perfect. Very cute. About 3 weeks order arrived to Sydney Australia.
The butterfly is awesome, the photo does not convey the shine of the stones, very satisfied, thank you!
Looks Awesome
Very nice charm, received very quickly.
Gorgeous charm in silver. It is perfect. I highly recommend this store.
beautiful, recommend 100% buy with no regrets!⭐⭐⭐⭐⭐
.eally beautiful it seems to be real silver thanks because arrive super fast
Cute, beautifully crafted charm's. The girl was in love. This is my next purchase from this store. I would highly recommend..