Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent store, quality goods, order is the second, for the daughter. Recommend.
Ordered the second time, everything is fine!
Umbrella good, semi-automatic, only small, but the bag is placed.
Umbrella small and lightweight, great for bags, at first glance sturdy. Fully automatic. Me umbrella like. See how to behave in the rain. The first impression is positive
Order with Kamchatka 10 May, shipping, even with courier 19 May, very surprised and pleased to, a, I personally liked, thank you store recommend.
Everything corresponds to the description. It came very quickly by courier. They did not communicate with the store.
Good quality of product. Thank you store
Very elegant umbrella for women's bag, the color is very beautiful. Sewn neatly, nowhere sticks out, without marriage. Delivery by courier home. Packed on conscience. Recommend! Even for yourself, and you can and for a gift. Looks very worthy!
The order arrived fast, well packed and undamaged. Product quality and great construction. Found the small price, but recommend buying.
Umbrella as in the picture, only the color of it is not red, but closer to raspberry, came very quickly to Moscow, at the beginning of the week paid, at the end of of of in a cardboard box and film, everything works properly, light and compact compared to my old one, everyone is happy, With the store did not communicate, the only thing that overplayed the place of arrival, not on the mail, but the store is five, getting on the cash desk, but it's even better
Thank you very much for such a cool umbrella, done well, I really liked it.
I received the umbrella in 2 weeks and it looks exactly as described! :) I haven't used it in the rain but it seems to open and close as intended.
it's really great! only a little bit difficult to be put back into the casing. but it's awesome and the quality is higher than expected!
Nice umbrella. The mechanism works smoothly, easily. It's only hard to clean the cover, but I think it's a matter of habit.