Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packed. Bought for a gift. It came in time. Corresponds to the description. Every detail is in place. Recommend
My son. High quality.
As they describe it.
Show. Really cool. My grandson will greatly enjoy. Parts well produced, great finish. Seller is congratulations, fast shipping. Recommend, great toy!
My son liked it very much! It's so much fun.
I am very satisfied with the product, it is the second time you I ask, my son loves it and me too as it develops their skills to build, recommend 100%
Excellent. The pieces are great, great for small children. They are light and the magnet is just ends and not the whole body, but is excellent for catching small.
Seem very durable. Kids get to build lots of cool designs. I like all the different sizes and shapes. Great STEM practice
very cute,colorful magnetic my daughters loves them to build with.
Super
Small enough but works, the magnets are little strong hard to keep fit constructions.
I bought this for my 4 years old boy and it turns out that we all enjoy playing with it. My 9 years daughter who usually never touch her brother toy was just as excited as my son. It's truly worthy the money and i will order few more for my nephews.
Great designer! Children: 1, 3 and 6 years playing with pleasure! Thought it would be harder, plastic light, not very strong magnets, bulky figure hold, but not tight. Shipping to Tyumen took three weeks, it is in the normal gray package, but the big pupyrke. Ordered the package without container.
Very cool, my daughter loved, more pieces better!!
Designer chic, well packed, so everything is whole. I ordered 2, and by mistake sent one, but the money was returned immediately without problems.
This toy set is great for kids! It's so much fun to play and makes your kid be creative.
This is fun for any age group. Having a kit with more pieces would be better.
My daughter loves this magnetic building set! You get 64 pieces total, along with an instructional booklet. The pieces connect so easily, and I even enjoy building these with her. The building opportunities are endless, and it's a great set to develop motor skills!
I ordered 10.02, the parcel came 11.03. The track was tracked, the product description corresponds. Took for 1852 rubles. The crate came with a broken pen alone, despite the faraway packaging. But looking at the current price of 4 thousand more-the price was straight a gift))) ordered 84 pieces, it came 92). When opening the box, there was a strong smell of plastic and some details scratched a little-they were short on each other while the parcel was on the way. In general, the order is satisfied! Children liked everything and their designer took them away!
These are so much fun! The little ones can spend hours on these! I didn't know they could be so creative! Very good quality and inspiring toys. Definitely recommend!