We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Chic thing, quality, beautiful, I really like it, and the length of the chain is perfect, not too short and not too long. Brought everything quickly
The chain remains big enough but can be replaced but the size (personally) does not bother!
My daughter really likes the necklace! It came even before the period indicated when ordering! Quality corresponds to the price! Thank you very much
Came whole and he's even more than I expected. Delivery is fast, with the store did not communicate.
This super beautiful aaaaa, I love how it shines and the jewel in general is very beautiful I recommend it 100%<333 and buy me both
Came in one order with other things Chains used was not intended, only keychains
I ordered two pendants, both came quickly. The pendant is light, a little more than expected, but very beautiful.
Beautiful, perfect, wonderful, exelent, beautiful, beautiful, I love it, the best necklace I have ever bought, I love it, 100% recommended♡
very pretty and big, fits very well!!
The chain is long, the quality is good, I hope it does not blacken.
I ordered the version Cryo, Anemo and Hydro-these necklaces. I arrived in perfect condition, packed without any problem and arrived even in advance on the estimated delivered, that said, perfect
I ordered everything, one piece each. Came in excellent condition, shine very bright.
While the top, I wonder how metal will behave
The pendant looks good, at least so far. I saw reviews where the chain was blackened, I hope if I do not wet anything. With the store did not communicate, the goods came quickly in the combined parcel.
Quickly sent. Came whole with another suspension.
I thought that the pendant will be smaller as they write in the reviews, the Stones only on one side, it was very cute, the chain is good and long, the size is adjustable is adjustable
It is beautiful with a vivid and vibrant color even if the anemia is rather green in color. You have to put a coat of lacquer or enamel on before you put it in just in case. Fast and safe shipping 10/10
A little more than I would like, but beautiful The chain is long and wide (in the photo the other is mine)
It’s awesome.
The order came quickly. Faster than it was said in the app. The pendant looks very beautiful and luxurious, like it's real gold. There was no damage. It's wonderful. Recommend.