Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm in love with the hat for my 8 month baby, she looks adorable Took only 18 days with combined delivery to Mexico. Thank you!
Very beautiful Panama and comfortable, I'm delighted. I ordered for a girl 1,5 years. Panama is certainly a big one, but even at the same time it sits perfectly and looks beautiful. The size is more suitable for a head circumference of about 50-52 cm. With this Panama, the daughter's neck and shoulders are closed (head circumference 44 cm). Inside there is a soft rubber band for fixing on the head, but you can dress without it, hiding an elastic band inside the Panama. The fabric seemed a little rough, but after washing it became much softer. Delivered Panama together with another order in less than a month, so quickly (for Sakhalin) did not even wait.
For a child with a head circumference of 48, it's big. The color is true. The goods to Makhachkala reached a month. For the summer I think that too dense fabric, but not scary. They did not communicate with the store.
The hat is cool, but for a two-year-old child is big, although we are full) and so the quality is good!
US 2,3 is a little big, the volume of the head did not measure))
Very cute and good quality. Happy with my purchase. Thanks store
Baby 1,3 years, a little too big. Probably more enough for next summer.
Panama is thick, the village well. Have elastic, not tight.
Beautiful, is pulled, belt loops for strap only three
Hat came for 3 weeks to челябинка. The girl 1.4 big, but still we wear. Think the next year will just be.
Cap pretty rezinochka, not sure if it's convenient, usually ties Size a year older, we probably 2 will, not terrible .. Quickly sent, received within 3 days of order
Cool Panama.
All like hat, but no. Color is a dirty yellow or something. Plus-Inside elastic have. Cap of two years. The year is high. Arrived in Moscow week somewhere. Very fast delivery. Like White with pineapple, order it must.
Solid fabric good quality very sweet exactly as pictured cute great
excellent quality, it's a good quality material and I love the fact the string at the top of the hat (the bow) you can pull togther to make it fit the baby's head. my baby is 4 month and I was able to pull the strings togther at the top to make it smaller to fit my baby head. also they have an elastic at the inside of the hat to put around the face
Well received in less than a month Good quality nothing to say a little too big for a baby of 12 months
Very very cute hat good quality, arrived in 16 days to Hungary !
Very nice hats. And good quality. They're just like the pictures. Recommend store
Very good quality, to Kiev drove 15 days, in principle very quickly)