Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received my necklaces and loved ..
I love it ❤️
arrived fast and its my second order from this shop
They are super tiny but cute for teens and younger kids. My lil sister is gonna love them. Excuse my camera quality.
The chain arrived in very good condition I have already used it and it is of very good quality, I have wet it and it has not been damaged
Beautiful. Good quality arrive at mex in 15 days
Beautiful! Just like I imagined! I'm definitely going to buy again. 100% recommended
It took two months for me to get it, but it's beautiful
It came super fast, it's cute and delicate, I loved it
As in the picture exactly. Very good quality. I highly recommend.
He arrived in an exact month and is very beautiful, I recommend
Received today the necklace is beautiful and perfect finish, to store and the store
This super beautiful highly recommended, not even use But 10/10
I’m very satisfied by the quality of the product. I’ve wore it once and it doesn’t get stained at all! It’s a true strain less steal necklace. Plus, it suits very well . Love it and I highly recommend it .
This super cute worth la Super worth, super recommended me charm
Very nice and good furniture finishing part. Recommended thanks
It is exactly what you see, nice!! There was no need to contact the store, arrived in the date of waiting
Very beautiful, looks good quality, if stainless steel, as in the description will not darken…
Piece stylish, beautiful, exactly as pictured. Was a charm. Arrived embaladinho okay… Recommend product, am very satisfied. Perfect.
I 've already ordered from this store, I like things and I can confirm they're real stainless steel! I would ask again