Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well. As the description. Works well. And quick reception.
It's a beautiful game and the animals have fun
Nigni is very fond of it. Good stuff.
It's still before use, but it's so hot ~
We love them so much.
My cat has interesting to this. But, playing not long time. Maybe laser moving so easy to my cat :)
Excellent product, my cat is fascinated
Dit not receive the order because PostNL lost the package, sorry store for the problem
It's good, the packaging is good
They love it even if they would cool more types of movement
My cat loves this toy! He hangs around until you turn it on for him haha. The only thing I don’t like is that the toy comes with a cable, but doesn’t actually charge. You need to have it constantly plugged in or you have to use batteries for portable use. I just wish it was usb charging instead of batteries.
ok,thank you
Duge Clasna Igrashka for a cat!! Kitka Duzhe is hushed. Pratsyu v v 4 batteries, Abo vid USB. There are three modes, one zupinya is a point for the Chervona, and the third is not a zrozumila the city of Belarus 2. and such a mode is top and down. I am satisfied with the purchase.
my cat enjoy it
I got this before the holiday. I recommend this product and the store. My cat loves it too.
It works well with both USB charging and batteries. Arrived in a short time. Thanks to the store☺️
No Batteries Included
So awesome! For me this is one of the best invention in the world! My cats are delighted! Even if I think that to do the same movements, get them too bad after a while, it's cool anyway!
Amazing toy! My cat loved it!!
Très bien
1 week delivery to Israel! Super fast. The item is good, 3 modes of work, usb connection.
Perfect as it is in the recommended post
I can't wait for my cats to discover this gift at Christmas, I tested before packing it and it works very well on the mains, I did not test the part of the batteries because I could not open it. We'll see that later
Very cool
Despite the grip that mops the batteries and it'll be fine cats like it doesn't last too long but it's okay