Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The order came quickly, even less than a week, through sdek took, satisfied
It is a bit smaller than i anticipated, otherwise it's a good product and fast delivery.
Correct, missing test
Got this item just now everything looks great.l have not tried it yet.but looks great from what l got. Thanks store and l recommend it.
Have no used product yet but as for the way it looks etc, same as picture
Cosmetics of excellent quality, mom is happy, but delivery... more than three months. Plus the store that extended the protection period and was in touch.
Cool wax. Lays on the eyebrows well, without lumps. A day can be passed without problems. It doesn't crumble. Thank you. Recommend.
A cool tool, all its declared functions perform for 5 +, a budget option that will please you for a long time. In the kit itself means in a tin box, a eyebrow brush and a folding razor for adjusting the eyebrows
nice packaging, didnt tried yet. not sure will work as expected
Well packed, but I thought it was bigger, now see if it's how they describe it.
After application and drying does not look very neat. Maybe we should get along. Puts eyebrows normally.
Love it. Works great. Product arrived much faster than estimated arrival time.
Everything is super! I charm this casmetic, packing, the design is just wow! Nice to hold in hands. thank you
Ordered in mid-November, received after January 10. Very long, but this product is not the first need-so you can wait. Instructions for use on English-but if your moms had mascara in a small box where you needed to add water-then you will immediately understand the principle of action. The effect is good-the eyebrows immediately become expressive. Consumption minimum
Delivery of 18 days, I take it for the second time, Black took my mother, liked, colorless ordered myself, eyebrows retain the form all day, and this is especially true when when
Same as description, almost 2 months delivery, but it looks good
Definitely cheap and worth it as it works well and is practical. I like it very much and the packaging keeps the product well protected. Bwlablab smebsnwbsksbkwjslwjsksjeiwh kshdksjd ksjs
Excellent quality. Delivered without damage. The store maintains contact with the buyer. Itself tracks delivery and controls it. Thank you so much.
I was supposed to get there like February 18th, but I got there early like January 20th. The product is as it says in the picture, well packaged and in perfect condition, highly recommended
Great I love this gel is very good thank you store.