Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great! Second time purchasing as lost the other one unfortunately but great quality
In love, good quality and come with double plastic and steel cap. Beautiful would really ask for many more.
Pretty. Delivered in a small plastic box with cloth to clean.
Super cuuqis, tiny and elegant I love them!
Very pretty chips, long shank and clasp that fits well, delivered with cloth, plastic box and 2 Nozzles
Ordered 7 May, you can pick up a 27 number. It's all in one package, all is very beautiful and bright, love❤️
Earrings statement. Very cute look. Seller in gift put a towel to wipe the silver. Come to Germany on 9 day.
Very good quality! Very nice fast shipping according to the description
Arrive before the scheduled date. Very pretty and very small
It looks nice, I don't know yet if they unpaint but it looks beautiful
Beautiful fast appreciated small cloth to make them shine and 2 different clasps 1 silver and 1 plastic I recommend
The earrings are beautiful, they look very delicate, it looks like a expensive jewel, although they are a little small, yet they are beautiful I think it's worth it, shipping was fast
Tiny, but exactly as the description. Very well protected.
Don't you see on the picture, but live are much more shiny
Just like the photo. Super pretty and sparkly, absolutely love them.
I love, very good quality, elegant, deserves the price. Received: (box, two kinds of clasps and cloth to clean). I recommend them.
Hermosoooo comes with cloths, replacement screws and in a box
Super Beautiful came in a protective box and a cloth to clean
The earrings are so cute, they’re very tiny but beautiful, color is as pictured. Delivery was very fast, less than a month. With the earrings you get a small plastic packet with two sets of locks, one rubber other golden. You also get a cotton polishing cloth to clean it. Overall so happy with everything, thank you :)
They're beautiful, just what I wanted. It took them a long time, almost a month to arrive. I'll leave another comment if they give allergy