Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Worth what we pay! Good money. And arrived in 15 days. Recommend! Tip: Use with a above 2.0a
The charger exceeded my expectations. Is Fast even using the phone cover. My Samsung Galaxy 21 warns that the charger is not compatible, and it will charge in speed standard. The standard fast. Very good!
Until now translucent Deise to work, and I hope it stays that way!
I have well received the order even if my tel don't load as quickly as it but I have was satisfied with the communication.
Good product. Arrival in for good. Phone iPhone 13 pro max
Works perfectly even with a soft case.
good for the price. in general good value for the cost
Quality charger and super light, fast charge as was delivery. I recommend this item and store.
Charging iPhone Xs. Good safety charging, for XS went. It's about 50%.
It arrived fast with combined delivery, works perfect with an iPhone 11 and an 8 plus both accepted the charger.
Arrive quickly, before lead time, damaged packing, solid content, in good condition
It's all lame. Delivery to Ufa 5 weeks. In the photo pixel 4.
All the products I recommend to the store, the product is good
The product is safely delivery, 21 days arrived. good product. Thank you store!
30W version charges my S9 + in 3 hours. Not super fast, but at the same time watch videos in 1080 and charge-quite real) is not very heated. Turns off when the battery is fully charged. In a simple lit green, when charging-blue, when the device was charged-the backlight is turned off. If you put a device on it that does not support wireless charging, it blinks blue. This is for those who are lazy instructions to read for Chinese charging works fine)
Surprised the shipment's speed, bought on 27 January and arrived on 10 February…
Same as described. Will find out how long it will last