Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice material. Should be easy t o clean up. Cut to size easily. Thanks
The Stove Protectors are very nice, perfect size for my stove, matte black witch looks nice, they are thin witch makes it nice as the will stick good and you can wipe them, if you notice in back , there's a film to peel off to stick them on, I'm happy with my purchase and will order more as I need them, defenetily recomend this Shop for purchases.
Very satisfied
Shipping was fast and good quality
My stove is a little weird from the design so if you get to burn the paper a little, it will accommodate it and no problem
The order came quickly, the material to the touch like a thin tarpaulin, let's see in practice, well, while the goods and the store are quite recommend.
One set of two came, contacted the store-he got out and promised to send the second, waiting.
Not what I expected, I thought the rubberized would come, but the fabric came
Lay down normally, but thought that there would be a larger size, does not cover the surface completely.
All as in the description. I took it from the reviews. Mostly good ones. Let's check it out.
Ordered 07.01, came the parcel already 24.01. They did not crumble, they approached the stove well. Do not burn, look great.
The goods are delivered quickly. Corresponds to the description. I have not yet decided whether it is convenient to use such things.
Great stuff. Thin not flammable material. No smell. Good protection.
Excellent goods well packed washed perfectly we will look further as in use
Excellent delivery was more than I expected, surprised and exceeded my expectations
The quality of materials is good. Slits must be cut to their comfort sizes
Thank you, I use. It became easier to take care of the gas stove. It is a pity that for my glass-ceramic gas stove, the squares were a little too small. And for my 5 burner you need to buy sheets of non-standard size, they do not have a store. I would offer buyers material to protect the plate from fat and food by roll. It would also be possible to close the burners themselves, which are not currently used in cooking. I did not communicate with the seller.