Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent value for money
Большое спасибо Вам за перевод посылки ,я очень довольная и рекомендую этот магазин.Отличная бутылочка и не мало в нем,еще не успела попробовать на лицо,потом оставлю отзыв,но скажу номер 03 отличный цвет,попробовала на пальце это цвет тела.
Primer of successful color. Everything is very well packed. The texture is fairly dense (tried on the hand).
супер консилер
Консилер оказался жирноват, будто на масле. Брала сразу два, но оба оказались такие. Цвет 01 - бело-жёлтый, для светлой кожи подошёл. Второй оказался бежевый (брала самые светлые). Фото для сравнения. Может подчеркнуть шелушения, из за своей консистенции. Пользоваться буду, но в другой раз не возьму. Доставка месяц СДЕКом. Продавца рекомендую.
Thank you very much to the store. Very quickly delivered. The product is excellent. I will always order products here!!! only slightly wrong with the color. But next time I will order lighter.
Esta marca de cosméticos es muy buena, ya había pedido, envío rápido
All чудовoh
October 22 ordered, December 9 received in the Nizhny Novgorod region. All norms
Cubre perfectamente! Correspondre con la descripcion! En ase perfecto sin desperfectos
Delivery is fast. the packing is reliable. After use, I will add a review
The product came in good condition, delivered directly to the house, which is very nice, the product is stuffed, the terms are normal, I recommend the store. Thank you
I order from this store for the third time. Sometimes delays sending, but everything comes. By the product: I have a light skin, chose the color of ns03 covers all redness and bruising under my eyes. But not for the whole day, after lunch you need to paint point. Price quality for "good". I'll take more.
Товар прийшов через півтора місяці. Все окремо запаковано. Товар якісний , продавця рекомендую
Pleasant texture, does not roll down. With color guessed)
It's really how I imagined it, even better. The applicator is comfortable
The goods came intact, went for a long time for 70 days, the concealer corresponds to the description.
The order is satisfied, the delivery is very fast-8 days, all as in the picture
Гарна упаковка. Приємно користуватися нею. Покривна здатність хороша.
Delivery is very fast service cdek. The store is very polite and attentive. I recommend to buy! Thank you!!!