Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pick N Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://picknbuy.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description.
Fully corresponds to the description. The whole design is plastic. To Moscow in 20 days. Podul-works)) so far did not put. I will put-I'll add a review
Very good as an article and perfect for my bathroom sinks or I put one to each faucet... very nice for its brightness which is perfect and works perfectly: red when the water is warm green when it is warm and blue when the water is cold…. I love it and it's great... Serious store that I recommend to everyone.... Thank you.
Todo perfect, thanks
Goods went for a long time, store actively responding to questions, but unfortunately my cock did not fit, thread diameter less than on my tap
Cool stuff. Light of different colors. Buy more)))
All Hood, shines at different temperatures with different colors, I recommend the store
All the Rules got to the ballet of course, but we will try cool.
Ordered color, water colors react, does not wipe, well packed quickly came in 20 days to Norilsk. Thank you to the store. cool thing, my son is interested. Recommend.
Delivery to Donetsk region Ukraine in 3 weeks, there are three colors.
Really very happy with this purchase Very good to know water temperature.
These LED lights are fantastic, Brilliant for adding something different to your kitchen.
All Clas!!! Everything works. At each temperature it lights its color. Suitable for taps with internal thread and male thread with a transition nozzle, which is included. The color transition does not occur immediately, but after seconds 2 - 5. I'm happy with the goods :) I recommend the store
The product came well packed corresponds to the description. The store sent the goods quickly. I recommend the seller, not the first time zaaazhyaai.
The parcel came though not quickly but came. Works perfectly shows all colors and it's cool. The product is very pleased to see how much it will last)))). I advise everyone to send the parcel quickly. He was also in touch. Thank you very much to him .. I'll order something else from him. Before new meetings
I do not know how it works but it shines just fire!! The stronger the water pressure, the brighter it shines ..
Excellent crane, I order the second time my first one still works, already more than two months☺& Middot;
Thank you to the store, the goods came very quickly, it looks very cool
Received the item today, took a long time to arrive, buyer protection period ran out but lucky it arrived. Already tested it and the product works well.
Unfortunately shipment to me not dotarła, and damage... Although this store honest, contact Good, pieniążki returned... Yours